Digital Transformation technologies and their impact on productivity of SMEs: A systematic review

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Abstract

Low productivity in Mexican SMEs is a persistent problem. Mexico exhibits the largest productivity gaps between small and the large companies among all member countries of the Organization for Economic Co-operation and Development (OECD). Digital Transformation (DT) is presented as the revolution capable of combating this issue. DT enables the reduction of operating costs, streamlines processes, and fosters innovation, among other advantages. This study seeks to identify which DT technologies play a dynamic role in productivity. The research process is carried out through a systematic literature review following the PRISMA methodology. Data was extracted using the Scopus database. Through thematic analysis, five DT technologies were identified: Broadband Internet, Cloud Computing, Big Data, the Internet of Things, and Artificial Intelligence. The results provide Mexican SMEs with a guide of technologies for reducing productivity gaps. Achieving these productivity improvements, in many cases, represents the difference between a company's survival and its demise.