Ontological Approach Knowledge Management in it Consulting Service

Abstract

Knowledge is a resource with enormous potential, management increases business opportunities,present and future competitiveness , create wealth and provide added values to achieve an advantageousposition in the market, thus improving the effectiveness of the organization. Therefore, it is essential tostore the information in a useful knowledge base necessary for the knowledge discovery process.Ontologies provide the means to represent knowledge, they facilitate communication and the exchangeof information between people, simplifies the unification of different representations. The aim of thispaper is to present a tool for managing knowledge through ontologies. Acquire , distribute, perform andstore the knowledge that adds value to the key processes, to contribute to improving organizationalprocesses and the quality of the discoveries.